FREQUENTLY ASKED QUESTIONS
Do you do custom orders?
We do not do any custom orders. The pet accessories listed on the website are pre-made and come as is.
What currency are the prices do I see in the site?
All prices are in the Great British Pounds (GBP).
Do you ship internationally?
As of right now, we only ship to the UK. In the near future, we are planning to expand shipping to more countries.
Do you offer wholesale?
Unfortunately, we are not accepting wholesale orders at this time.
Where can I find the size chart?
You can find the Chart Guide for all our products either in the right-hand section on the product page or in the website's Footer section. You can also click here.
When will I get my order?
Orders are processed and shipped out usually within 3-7 days of purchase. Since every product is handmade, it may take up to two weeks on some occasions.
My collar looks different from the picture shown on the website.
Due to the nature of the fabric we use - African Prints, the placements of ALL prints vary considerably, and product pictures are only a reference guide of the unique prints. No two products will ever be the same. It will be a complete waste of fabrics trying to accommodate each customer's requirement. As such, we do NOT offer custom fabric placements.
What is a ‘'Safety' or 'Breakaway Quick Release' collar?
When tugged on with at least 5 lbs of pressure, the buckle auto-releases to easily allow the cat to escape in an emergency without a human's aid. This could be beneficial if a cat had its collar stuck on something (like a fence, or in a fight with another animal outside, etc.). This buckle is not recommended for cats to be walked on a leash. The Tiddly Pets / Bhooki shall not be held responsible for any related effects resulting from one's decision to use these collars with a leash.
How do I get a hold of you?
If you have questions or concerns regarding an order, please email us my completing the form on the ‘Contact Us’ page.